Our Terms and Conditions

7.1 Should complaints arise despite the utmost care, obvious defects must be reported immediately, but at the latest within 14 days of receipt of the goods, hidden defects must be reported immediately after their discovery, otherwise the goods shall be deemed approved. The notification of the defect must be made in writing and precisely describe the nature and extent of the defect.

7.2 Claims for material defects shall become time-barred 12 months after delivery of the goods supplied by us to our customer. The above provisions shall not apply if the law prescribes longer periods in accordance with § 438 para. 1 no. 2 BGB (buildings and items for buildings), § 479 para. 1 BGB (right of recourse) and § 634a para. 1 BGB (building defects). Our consent must be obtained prior to any return of the goods.

7.3 If, despite all the care we have taken, the delivered goods have a defect that already existed at the time of the transfer of risk, we shall, at our discretion, either repair the goods or deliver replacement goods, subject to timely notification of defects. We must always be given the opportunity for subsequent performance within a reasonable period of time. We expressly reserve the right to make two attempts at subsequent performance.


7.4 If the subsequent performance fails, the customer may – without prejudice to any claims for damages – withdraw from the contract or reduce the remuneration. The customer may not demand compensation for futile expenses.

7.5 Claims for defects shall not exist in the case of only insignificant deviation from the agreed quality, only insignificant impairment of usability, natural wear and tear or damage arising after the transfer of risk as a result of incorrect or negligent handling, excessive use, unsuitable operating materials, defective construction work, unsuitable building ground or due to special external influences which are not provided for in the contract. If improper repair work or modifications are carried out by the customer or third parties, there shall also be no claims for defects for these and the resulting consequences.


7.6 Claims of the customer for the expenses necessary for the purpose of subsequent performance, in particular transport, travel, labor and material costs, are excluded insofar as the expenses increase because the goods delivered by us have subsequently been taken to a place other than the customer’s branch office, unless the transfer corresponds to their intended use.


7.7 The customer’s right of recourse shall only exist to the extent that the customer has not made any agreements with his customer that go beyond the statutory mandatory claims for defects. Furthermore, clause 7.6 applies accordingly to the scope of the purchaser’s right of recourse against the supplier.


7.8 Further claims or claims other than those regulated in clause 7 by the purchaser and our vicarious agents due to a material defect are excluded.

7.9 For other claims for damages and claims for reimbursement of expenses of the customer, the provisions of clause 9 shall apply.

7.10 In the event of liability due to intent or fraudulent concealment of a defect or in the event of the assumption of a guarantee for the quality of the goods at the time of the transfer of risk within the meaning of § 443 BGB (declaration by the seller that the object of purchase has a certain quality at the time of the transfer of risk and that the seller intends to assume liability for all consequences of its absence regardless of fault), the rights of the customer shall be governed exclusively by the statutory provisions.