{"id":10318,"date":"2024-09-04T10:19:57","date_gmt":"2024-09-04T09:19:57","guid":{"rendered":"https:\/\/g-v-b-shop.de\/returns-and-right-of-withdrawal\/"},"modified":"2026-02-16T16:31:15","modified_gmt":"2026-02-16T15:31:15","slug":"returns-and-right-of-withdrawal","status":"publish","type":"page","link":"https:\/\/g-v-b-shop.de\/en\/returns-and-right-of-withdrawal\/","title":{"rendered":"Returns and Withdrawal"},"content":{"rendered":"\n<div class=\"wp-block-uagb-container uagb-block-69dfa4cd default uagb-is-root-container\">\n<div class=\"wp-block-uagb-container uagb-block-20cd3fa8 default uagb-is-root-container\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-51d339f5\"><h1 class=\"uagb-heading-text\">Return Policy and Withdrawal Instructions<\/h1><p class=\"uagb-desc-text\">Here you can find all information regarding returns and our withdrawal policy<\/p><\/div>\n\n\n\n<div class=\"wp-block-uagb-separator uagb-block-829ccde1 uag-hide-tab uag-hide-mob\"><div class=\"uagb-separator-spacing-wrapper\"><div class=\"wp-block-uagb-separator__inner\" style=\"--my-background-image:\"><\/div><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-layout-grid uagb-block-0cknhxxg alignfull uagb-is-root-container\">\n<div class=\"wp-block-uagb-container uagb-block-608ee190\">\n<div class=\"wp-block-uagb-image uagb-block-f79fcafc wp-block-uagb-image--layout-default wp-block-uagb-image--effect-static wp-block-uagb-image--align-none\"><figure class=\"wp-block-uagb-image__figure\"><img decoding=\"async\" srcset=\"https:\/\/g-v-b-shop.de\/wp-content\/uploads\/2025\/04\/pexels-photo-6994138-6994138.jpg ,https:\/\/g-v-b-shop.de\/wp-content\/uploads\/2025\/04\/pexels-photo-6994138-6994138.jpg 780w, https:\/\/g-v-b-shop.de\/wp-content\/uploads\/2025\/04\/pexels-photo-6994138-6994138.jpg 360w\" sizes=\"auto, (max-width: 480px) 150px\" src=\"https:\/\/g-v-b-shop.de\/wp-content\/uploads\/2025\/04\/pexels-photo-6994138-6994138.jpg\" alt=\"Close-up of two hands exchanging packages, symbolizing delivery and communication.\" class=\"uag-image-5977\" width=\"640\" height=\"475\" title=\"pexels-photo-6994138-6994138\" loading=\"lazy\" role=\"img\"><\/figure><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-layout-flex uagb-block-i9j774v5\">\n<div class=\"wp-block-uagb-info-box uagb-block-25977e5c uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top wp-block-uagb-info-box--has-margin\"><div class=\"uagb-infobox-margin-wrapper\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><\/div><p class=\"uagb-ifb-desc\">You must return or hand over the goods to us without undue delay, and <strong>no later than fourteen days<\/strong> from the day on which you notify us of your withdrawal from this contract. The deadline is met if you return the goods before the period of fourteen days has expired.<br\/><br\/><strong>You will bear the direct costs of returning the goods!<\/strong><br\/>Address for cancellation\/returns:<\/p><\/div><\/div><\/div>\n\n\nGVB GmbH \u2013 Solutions in Glass<br \/>\r\nNordstern-Park 2<br \/>\r\n52134 Herzogenrath, Germany<br \/>\r\nPhone: +49 2406 6655880<br \/>\r\nEmail: info@g-v-b.de\n\n\n\n<div class=\"wp-block-uagb-info-box uagb-block-69674e81 uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top wp-block-uagb-info-box--has-margin\"><div class=\"uagb-infobox-margin-wrapper\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><\/div><p class=\"uagb-ifb-desc\">We will refund returns as soon as the goods have arrived at our warehouse, have been inspected and recorded as being free of defects. After checking the goods, we can issue you with a credit note for the net value of the goods, provided payment has not yet been made; otherwise we will refund the amount. <strong>Attention: The glass must be returned in its original, unprocessed condition, free of defects and undamaged.<\/strong><\/p><\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-3abb0899 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-info-box uagb-block-e5e97719 uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top wp-block-uagb-info-box--has-margin\"><div class=\"uagb-infobox-margin-wrapper\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h3 class=\"uagb-ifb-title\">Submit Your Revocation Request<\/h3><\/div><\/div><\/div><\/div>\n\n\n<div class='fluentform ff-default fluentform_wrapper_5 ffs_default_wrap'><form data-form_id=\"5\" id=\"fluentform_5\" class=\"frm-fluent-form fluent_form_5 ff-el-form-top ff_form_instance_5_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_5_1\" method=\"POST\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Refund Form (#5)<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='10318' \/><input type=\"hidden\" id=\"_fluentform_5_fluentformnonce\" name=\"_fluentform_5_fluentformnonce\" value=\"11a384ab77\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/10318\" \/><div data-name=\"ff_cn_id_1\"  class='ff-t-container ff-column-container ff_columns_total_1 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 100%;'><div data-type=\"name-element\" data-name=\"names\" class=\" ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell '><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_5_names_first_name_' id='label_ff_5_names_first_name_' >First Name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[first_name]\" id=\"ff_5_names_first_name_\" class=\"ff-el-form-control\" placeholder=\"John\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><div class='ff-t-cell '><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_5_names_last_name_' id='label_ff_5_names_last_name_' >Last Name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[last_name]\" id=\"ff_5_names_last_name_\" class=\"ff-el-form-control\" placeholder=\"Doe\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-name=\"ff_cn_id_2\"  class='ff-t-container ff-column-container ff_columns_total_2 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_5_input_text' id='label_ff_5_input_text' aria-label=\"Order number\">Order number<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_text\" class=\"ff-el-form-control\" placeholder=\"#12345\" data-name=\"input_text\" id=\"ff_5_input_text\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_5_input_text_1' id='label_ff_5_input_text_1' aria-label=\"Phone No.\">Phone No.<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_text_1\" class=\"ff-el-form-control\" placeholder=\"+49 1234567890\" data-name=\"input_text_1\" id=\"ff_5_input_text_1\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><div data-name=\"ff_cn_id_3\"  class='ff-t-container ff-column-container ff_columns_total_1 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 100%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_5_email_1' id='label_ff_5_email_1' aria-label=\"Email\">Email<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email_1\" id=\"ff_5_email_1\" class=\"ff-el-form-control\" placeholder=\"john.doe@email.de\" data-name=\"email_1\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><div data-name=\"ff_cn_id_4\"  class='ff-t-container ff-column-container ff_columns_total_1 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 100%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_5_description' id='label_ff_5_description' aria-label=\"Withdrawal Details\">Withdrawal Details<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"true\" aria-labelledby=\"label_ff_5_description\" name=\"description\" id=\"ff_5_description\" class=\"ff-el-form-control\" placeholder=\"Please specify here the item(s) or position(s) from your order that you wish to revoke (e.g., item number).\" rows=\"3\" cols=\"2\" data-name=\"description\" ><\/textarea><\/div><\/div><\/div><\/div><div data-name=\"ff_cn_id_5\"  class='ff-t-container ff-column-container ff_columns_total_1 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 100%;'><div class='ff-el-group    ff-el-input--content'><div class='ff-el-form-check ff-el-tc'><label aria-label='Terms and Conditions: I have read and accepted the privacy policy. Contains 1 link. Use tab navigation to review.' class='ff-el-form-check-label ff_tc_label' for=terms-n-condition_160f56fa17a55eff965a10c4dbe11eae><span class='ff_tc_checkbox'><input type=\"checkbox\" name=\"terms-n-condition\" class=\"ff-el-form-check-input\" data-name=\"terms-n-condition\" id=\"terms-n-condition_160f56fa17a55eff965a10c4dbe11eae\"  value='on' aria-invalid='false' aria-required=true><\/span> <div class='ff_t_c'><p>I have read and accepted the <a style=\"color: #2c5aa3\" href=\"https:\/\/g-v-b-shop.de\/en\/privacy-policy\/\">privacy policy<\/a>.<\/p><\/div><\/label><\/div><\/div><div class='ff-el-group ' ><div class='ff-el-input--content'><div data-fluent_id='5' name='g-recaptcha-response'><div\n\t\tdata-sitekey='6Lez0S4rAAAAAEI_bmUbazzNNo4_E9nq-J3pHOBN'\n\t\tid='fluentform-recaptcha-5-1'\n\t\tclass='ff-el-recaptcha g-recaptcha'\n\t\tdata-callback='fluentFormrecaptchaSuccessCallback'><\/div><\/div><\/div><\/div><\/div><\/div><div class='ff-el-group ff-text-left ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-md ff_btn_style\"  aria-label=\"Confirm\">Confirm<\/button><\/div><\/fieldset><\/form><div id='fluentform_5_errors' class='ff-errors-in-stack ff_form_instance_5_1 ff-form-loading_errors ff_form_instance_5_1_errors'><\/div><\/div>            <script type=\"text\/javascript\">\n                window.fluent_form_ff_form_instance_5_1 = {\"id\":\"5\",\"ajaxUrl\":\"https:\\\/\\\/g-v-b-shop.de\\\/wp-admin\\\/admin-ajax.php\",\"settings\":{\"layout\":{\"labelPlacement\":\"top\",\"asteriskPlacement\":\"asterisk-right\",\"helpMessagePlacement\":\"with_label\",\"errorMessagePlacement\":\"inline\",\"cssClassName\":\"\"},\"restrictions\":{\"denyEmptySubmission\":{\"enabled\":false}}},\"form_instance\":\"ff_form_instance_5_1\",\"form_id_selector\":\"fluentform_5\",\"rules\":{\"names[first_name]\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global_message\":\"This field is 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